The Importance of Documentation
By: Chris Cardone
Documentation is organization. It’s labeling your assets. It’s tracking programming changes. It’s a series of steps you take to avert or correct a problem. But it’s so much more than just these examples. It’s probably the most overlooked part of any information technology company’s activities, but arguably the most important.
Write It Down!
What should you write down? What shouldn’t you write down? Draw up a network diagram. Make a list of all your computer assets, both physical and digital. Write down important contact information, both for clients and for personnel. Draft a standard operating procedure (SOP) for common tasks, and so on…
