Disaster Avoidance

Shatter I.T.'s Disaster Avoidance/Recovery solutions are focused on protecting data, maintaining availability and keeping clients and their customers connected to their technology so businesses run uninterrupted, 24/7.

• Reliable and Secure — A variety of customized options will protect and ensure continuous access to your data and prevent disruption to your business.
• Flexible and Cost-effective — Shatter's leadership team has decades of technology experience and can assist in developing a data backup plan that is right for your business.
• 24/7 On-site Support — Shatter's 24/7 NOC staff provides you additional peace of mind. In the event of a disaster, our on-site staff can immediately address any pertinent issues and initiate the recovery process.

Our service offerings include:

• SnapShot — Continuously Backed up Data, With Shatter's SnapShot disaster recovery service, all of your data on your e-mail server, web site, and in your data base can be continually backed up, replicated, and saved in near real time. Snapshots of your data are taken every 15 minutes, 24/7.
• System Backups/Restores — For those companies that do not require near real time backups, Shatter offers customized data backups. You determine the frequency and size allotments structured to meet your individual needs.
• Offsite Archiving — To provide additional safeguard and security of your data, you have the option of archiving backed-up system states and stores to one of Shatter's remote locations.
• Recovery of Business Options — In the event of a disaster at your primary business location, Shatter can provide customized space options for firms looking for safe, secure disaster avoidance alternatives. Options include dedicated space with phone, desk, internet, and network access through VPN or direct connections, along with access to kitchen, break room, conference room and other facility environments, if required.

Shatter I.T. Ph: 716.852.5872 Fx: 716.200.1941
www.ShatterIT.com

Shatter I.T.'s SnapShot Service

SnapShot

Have you ever tried to recover from a disaster? Shatter's SnapShot service can restore your system in minutes.

• Fast — Downtime will usually exceed eight hours before a machine can be fully recovered. With SnapShot, your system can be up and running with the push of a button.
• Up To Date — With most disaster recovery services, retained data is outdated — 24 hours old is the norm. Shatter takes a snapshot of your data every 15 minutes, 24/7, so it's always current.
• Reliable — Just running backups will not help you recover from a disaster. Backup tapes sitting on the desk will not save your business. SnapShot will!
• Cutting Edge — SnapShot employs virtualization technology, both onsite and offsite, allowing unbroken continuity and instantaneous recovery of your business if your systems fail for any reason.
• Cost—Effective — There are minimal up-front costs, low bandwidth options, and encrypted VPN's for secure data transfers, all configured by Shatter's Engineers.

Shatter I.T. Ph: 716.852.5872 Fx: 716.200.1941
www.shatterit.com

Data Center Monitoring: 24Seven

We are WNY's only data center that is fully staffed and accessible 24/7. We house our customers servers and continuously monitor their systems, identifying and correcting potentially harmful problems before they occur. 

Monitoring

• True 24/7 coverage — Shatter's NOC Engineers are always on-site 24/7, 365 days a year providing vigilant oversight of your equipment and network.
• Reliability and performance — Using our proprietary 24Seven software, Shatter can monitor hundreds of various elements of our customers data and equipment - CPU, disk space, memory usage, internet reliability, intrusion detection, environmental elements, and much more.
• Peace of Mind — Shatter's monitoring service allow customers to focus on growing their companies, instead of worrying about hosting, connectivity, and I.T. related administrative issues.

Remote Monitoring

The Importance of Documentation

The Importance of Documentation

By: Chris Cardone

Documentation is organization. It’s labeling your assets. It’s tracking programming changes. It’s a series of steps you take to avert or correct a problem. But it’s so much more than just these examples. It’s probably the most overlooked part of any information technology company’s activities, but arguably the most important.

Write It Down!

What should you write down? What shouldn’t you write down? Draw up a network diagram. Make a list of all your computer assets, both physical and digital. Write down important contact information, both for clients and for personnel. Draft a standard operating procedure (SOP) for common tasks, and so on…